Terms and conditions

OVERVIEW

This website is operated by Grefany. Throughout the site, the terms “we”, “us” and “our” refer to Grefany. Grefany offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1.How to use the Website.

When accessing the website Grefany.com (“Website”), customers must be aged 18 years or older.

If you are below 18 years old: you must obtain consent from your parent(s) or legal guardian(s), their acceptance of these Terms of Use and their agreement to take responsibility for: your actions; any charges associated with your use of any of the purchase of products; and your acceptance and compliance with these Terms of Use. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing this website.

We grant the right to use and access the Website so that you can shop on the Website according to the terms and conditions specified in the Website.

If customer register an account, customer must register an account with authentic information about themselves and must update if there are any changes. Customers must be responsible for their passwords, accounts and activities on the Website. In addition, customers are responsible to immediately notify Grefany when the account is accessed, used and / or illegally seized. Grefany does not assume any responsibility, whether directly or indirectly, for damages or losses caused by customers not complying with this provision.

2. Customer comments

All content displayed and posted on the Website, including but not limited to comments, comments of customers are assets of Grefany. If we detect any fake, slanderous information, we reserve the right to immediately lock the customer’s account and / or apply other measures in accordance with the laws of US.

3 .Order and confirm order

In order to ensure fairness and protect the interests of customers, Grefany has the right to refuse orders belonging to the following cases:

Orders placed for non-personal use, purchased in bulk for the purpose of buy and reselling.
Use discount code for improper purposes (with signs of fraud, abuse)
In case the customer does not comply with one (or a few) regulations of Grefany, Grefany has the right to reject the order as well as suspend or lock the account permanently without obligation to notify customer.
The delivery address and / or payment address you provide during the order process cannot be changed after ordering 10 hours.


4. Payment method.

We accept the following credit- and debit cards payments with Paypal: Visa, MasterCard, Discover, or American Express. All methods of payment are clearly advertised on the website.

Your data is stored through Paypal’s data storage, databases. They store your data on a secure server behind a firewall.

Paypal includes an SSL certificate that uses industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

All prices are in us dollars (USD)

5. Shipping

Your package will be shipped out and Processed by UPS.

Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days:

Shipping can take between 6-9 business days after fulfillment.

ProductFulfillment timeShipping timeTotal time take the order to reach its destination
2D Apparel
Cap-Hat
Mug
Ornament
1-3 business days3-7 business days4-10 business days.

6. Price

Product prices listed on the Website are including Value Added Tax (VAT). Prices of products may vary depending on the time and promotions attached. The shipping fee and / or the applicable order fulfillment fee (if any) will be clearly displayed on the payment page when the customer makes an order.

We always try to ensure that all information and prices displayed are correct for each product, however, sometimes there will be some cases of errors or errors due to objective factors. If any pricing errors are detected, the system will automatically cancel orders, email to notify customers. After that, the refund order is immediately executed.

7. Product information.

Product images are images displayed on the product page.
Information about materials, sizes we posted on Sizing page posted att bottom website.

In the event that the product received by the customer is not the same as the image or material not as described in the product material information on the Website, customers can contact customer support during the earliest since receiving goods via email: support@grefany.com with order id.

8. PRIVACY POLICY
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways (Paypal) and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms And Conditions.

We may disclose your personal information if we are required by law to do so or if you violate our Terms And Conditions.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us by mail to support@grefany.com.

9. Perform transactions at the Website

The shopping process on the Customer’s Website will be done in the following order:

Step 1: Customers place orders, provide complete and authentic information;
Step 2: Customers pay via paypal (you can use paypal balance or credit card);
Step 3: Grefany receives, checks – confirms orders, sends confirmation emails to customers;
Step 4: Grefany fulfill the order and send the package, send tracking code to the customer;
Step 4: Customers check and receive package;

In all cases, customers can look up information of transactions via email ordered at the Website. In addition, customers can search the transaction history when logging into their account at the Website, at Account management.

10. Cancel order

If a cancellation request is made within 8 hours after ordering, customers can contact customer support via support@grefany.com for assistance in canceling the order.

If a cancellation request is made after 8 hours, it mean your order has been put into production on our automated line, the customer can only cancel the order by refusing to accept the order when the order is delivered.

11. Consequences of incorrect entry of information at the website

Customers are responsible for providing complete and accurate information when participating in transactions at the Website. In case Customer incorrectly enters information when making payment or any other information without timely correction leading to delivery package to the wrong address, Grefany has the right to refuse to be responsible for the cancellation of the order or refund.

12. Dispute resolution

Any dispute, complaint or dispute arising from or relating to the transaction at the Website will be resolved by negotiation, conciliation.

13. Third-party links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

14. Changes to terms and conditions

You can review the most current version of the Terms And Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms And Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms And Conditions constitutes acceptance of those changes.

15. Contact information
Questions about the billing terms & conditions please contact us.
Address : 625 SL Rogers Wells Blvd Glasgow, KY 42141
Phone number (SMS recommended) : +1 502 209 7052
Email : support@grefany.com

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